Refund Policy

Return Policy for Feather Friendly® Small-Scale DIY/Bird Divert™ UV Residential /ABC BirdTape

At Feather Friendly®, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your Feather Friendly® Small-Scale DIY, Bird Divert™ UV Residential, or ABC BirdTape product, you may return it under the following conditions:

Conditions for Return of Product

  • The Feather Friendly® Small-Scale DIY, Bird Divert™ UV Residential, or ABC BirdTape roll(s) must be unused, intact, and in their original packaging.
  • Returns must be made within 30 days of the order fulfillment date.
  • Proof of purchase or order number is required for all returns.

Shipping the Returned Product

  • Please note that we do not refund shipping charges. You are responsible for both the original and return shipping costs. 
  • We are not responsible for roll(s) damaged or lost in the return shipment. Therefore, we recommend using an insured and trackable mail service.  

Reimbursement for the Returned Product

  • Please note that we will reimburse you within 14 days of the date on which we receive the returned product, provided that the product is deemed to be in its original condition and fit for resale after inspection. 
  • We will use the same means of payment as you used for the order, and you will not incur any fees for the reimbursement.

Please contact us at return@featherfriendly.com to initiate the return process. 

If you purchased your DIY product at a retail outlet, please get in touch directly with them to initiate a return.

In the unlikely event that you receive a damaged or defective product, please contact our customer service team immediately at info@featherfriendly.com. We will work with you to resolve the issue through a replacement or refund, depending on the situation. To facilitate this process, please:

  • Contact us within 7 days of receiving the product.
  • Provide a description and photographic evidence of the damage or defect.
  • Retain all original packaging and materials until the issue is resolved.

We appreciate your understanding and cooperation. Thank you for choosing Feather Friendly®!

Return Policy for Feather Friendly® Medium-Scale Pro DIY

At Feather Friendly®, we are committed to providing you with top-quality bird-glass collision solutions. Since our Medium-Scale Pro DIY products are manufactured to order and designed to be installed within two months of purchase, all sales are final, and we do not accept returns on this product.

If you have any questions or concerns about your purchase, please contact our customer service team at info@featherfriendly.com. 

In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue through a replacement or refund. To facilitate this process, please:

  • Contact us within 7 days of receiving the product.
  • Provide a description and photographic evidence of the damage or defect.
  • Retain all original packaging and materials until the issue is resolved.

We appreciate your understanding and cooperation. Thank you for choosing Feather Friendly®!

Return Policy for Feather Friendly® Large-Scale Pro/Feather Friendly® Large-Scale Custom/Bird Divert™ UV Large-scale

At Feather Friendly®, we are committed to providing you with top-quality bird-glass collision solutions. Since our Feather Friendly® Large-Scale Pro, Feather Friendly® Large-Scale Custom, and Bird Divert™ UV Large-scale solutions are typically manufactured to order on a massive scale, all sales are final, and we do not accept returns on these products.

If you have any questions or concerns about your purchase, please contact our customer service team at info@featherfriendly.com. 

In the unlikely event that you receive a damaged or defective product, please contact us immediately. We will work with you to resolve the issue through a replacement or refund. To facilitate this process, please:

  • Contact us within 7 days of receiving the product.
  • Provide a description and photographic evidence of the damage or defect.
  • Retain all original packaging and materials until the issue is resolved.

Thank you for choosing Feather Friendly®!